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How to master pre-interview preparation

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The pre-interview phase is essential in the job interview process. It’s where you, the candidate who found your dream job, can gather important info about the company and position and use them to impress your potential employer. Leverage this opportunity to showcase your skills and experience and, ultimately, land the job. 

This article is full of tips and strategies to help you prepare for the pre-interview phase. By the end of the read you’ll be fully prepared for the interview, you’ll know how to respond to essential questions, what to say and what not to say during the interview, and how to deal with the pre-interview anxiety. 

The key takeaway in preparing for a job interview

It’s all in the mindset. We’ve worked with hundreds of job seekers and helped them land their dream jobs. And during this process, we noticed a roller-coaster-like fluctuation in their emotions. Finding the job posting and submitting their CV is always at a great high. And as soon as that resume is in the recruiter’s inbox, the low shows its ugly head. 

What will they ask me? How should I answer? What should I say about my previous job? What if I’ll be too nervous during the interview and I’ll say something that rubs them the wrong way and I’ll forever miss my chance?   

The main goal of any interview is to exchange information. So here’s our first and most essential tip for you: get informed. Research the company and the position you are applying to. Learn about the company’s goals, values, and mission. See how your skills and experience can contribute to achieving them. 

By doing this you’ll benefit two-fold. Firstly, you’ll gain confidence and a sense of inclusion that will make the interview a more pleasant experience. Secondly, you’ll show the employer a genuine interest in the company and the position you are applying for.

How to prepare for a pre-interview call

Chances are the pre-interview is done via phone or video call. Here’s how to be ready for it.

  • Make sure you do it in a quiet and distraction-free environment.
  • Test your equipment beforehand to avoid technical issues from your end.
  • Dress professionally, even if it is just a voice call. The clothes will work as a confidence boost for you and will make a good impression if it’s a video call.
  • Gather your research notes about the company and position and have them handy.
  • Have a copy of your resume that is easily accessible.

Check out our in-depth guide on how to master zoom interviews!

How to deal with pre-interview anxiety

The feelings you have are normal. Everybody has them. Here’s how to navigate them and use them to your advantage.

  • Don’t mistake your emotions for anxiety. In some situations being excited and being anxious feel the same. Chances are you are excited about the possibility of landing your dream job, as you should be. 
  • Be prepared. Remember: you’ve done the research, you know how well you’ll fit in the company, you understand the company and what it stands for, and you are ready to have a conversation about it.
  • Practice relaxation techniques. Take long deep breaths, the ones that fill your belly, not your chest. Use affirmations to remind yourself of your strengths. Our favorite one is “My drive and positive mindset will help me tackle this interview.” 

How to respond to pre-interview questions

Here’s the great part: you’ve already answered them during your initial research. To prove it, here are some common questions that you (secretly) already know the answer for:

  • Why do you want to work for our company?
  • Because during your research you discovered that some of the company’s goals are the same as yours. Or you are a progress-oriented person and the company is all about employee growth. Or they invest in a non-profit that you have ties with. Find that one thing that you and the company have in common.
  • What experience do you have that makes you a good fit for this position?
  • To start with, you knew how to write your CV before sending it out, so you’ve got this answer in the bag. Remember why you tailored your skills and experience and use this information to guide you through this question.
  • What are your biggest strengths?
  • Our tip here is to talk about your strengths, and not about the ones that the recruiter wants to hear. Pick 2 or 3 of your genuine strengths that fit the job description. Talk about situations in which you’ve used them and how they impacted the project you worked on.
  • What are your weaknesses?
  • Employers ask about weaknesses to understand how you handle challenges and learn from your experiences. They aren’t looking for a perfect answer but rather an honest and reflective one.

Learn more about the top 5 customer service skills you should add to your CV!

Questions to ask Employers

At a certain stage during the interview, you will be asked: “Do you have any questions for me?” There is only one wrong answer, and that is a resounding “No.” Oh, and the question about salary and benefits also comes close. We know you want to know this piece of information, but, trust us, it is better to be asked during the next stage of the interview, or if the recruiter brings it up.

Now, there are a few questions you definitely should ask. Remember, this interview is an information exchange. This is the moment where you can get a better understanding of the company and the position you are applying for. Also, being inquisitive demonstrates your interest and suitability for the role.

Here’s what you should ask employers:

  • What are the key responsibilities and expectations for this role?
  • Asking about specific duties can help you determine if the job is a good fit for your skills and experience. It also shows the employer you are proactive and eager to learn about the role.
  • What are the biggest challenges the department is facing right now?
  • Asking this question shows that you are interested in the company and the broader context of the role. It can also give you insights into how the organization handles challenges.
  • What is the company culture like?
  • Does it support employee development? Cultural fit is an important consideration when deciding on a job offer. Asking this question can help you assess if the organization is a good fit for your personality and career goals.
  • What are the opportunities for growth and advancement within the company?
  • When you ask this question you show your long-term commitment to the company and your desire to grow professionally. It also gives you a clear insight into the company’s employee development vision.
  • Can you tell me more about the team I will be working with?
  • Ask this question to get a better sense of the work environment and team dynamics.

Key takeaways when asking the employer questions:

  • Consider how to phrase them. Ask open-ended questions to demonstrate an interest in the company and position. They will make a good impression on the interviewer.
  • Frame the questions so that they highlight your skills and experience. This will help the interviewer see you as a strong candidate for the job.
  • Actively listen to the answers and don’t interrupt. 

Improve your cover letter writing skills with these useful tips!

What not to say in a job interview

In addition to knowing what to say in a pre-interview phase, it’s equally important to know what not to say. Making certain mistakes now can leave a bad impression on the employer and ruin your chances of getting the job. Here are some common mistakes job candidates make during the pre-interview stage and tips on what not to say to employers:

  • Don’t badmouth your previous employer or colleagues. It will make you appear unprofessional and difficult to work with. It may also raise concerns about your ability to work well with others and handle difficult situations.
  • Don’t ask about salary or benefits too soon. While it’s important to know about compensation and benefits, asking about them too soon can give the impression that you are more interested in the financial aspect of the job than the actual work. It’s best to wait until you are offered the job or until the employer brings up the topic. When the time comes to negotiate your salary, here’s how to do it!
  • Don’t appear too confident or arrogant. Confidence is important, but being overly confident or arrogant can be a turn-off for employers. Instead, focus on demonstrating your skills and experience in a humble and respectful manner.
  • Don’t lie or exaggerate your qualifications. Employers will likely check your references and verify your qualifications, so it’s important to be honest about your experience and skills. Lying or exaggerating may lead to serious consequences, including losing the job offer or even being fired later on.
  • Don’t ask questions that could be answered by researching the company. Asking questions that could easily be answered by looking at the company’s website or social media accounts can make you appear unprepared and disinterested. Instead, ask questions that show you have done your research and are genuinely interested in the company and the position.

Learn how to navigate the “salary expectations” question – copy our answers!

Avoid these common mistakes and you will present yourself as a professional and competent candidate during the pre-interview stage.

Quick recap

The pre-interview phase is a critical stage in the job interview process that can make or break a candidate’s chances of landing a job. Prepare thoroughly, ask the right questions, and avoid common mistakes. 

Remember to be confident, prepared, and professional! You will be well on your way to landing your dream job. 

Do you want to work abroad and need assistance? We can help along the way. Let’s get connected and we’ll be there for you with a hands-on approach that will guarantee you get that job in the place you’ve always loved to call home!

When you didn’t get the job, should you respond to the rejection email? Learn here!

How to write a cover letter

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Cover letters help recruiters to determine if a candidate is suited for their job opening. It is a highly useful tool in the hiring process and a great opportunity for the job seeker to be matched with their new professional home. So why do candidates view it with such great reluctance? In our years of experience, we found the answer: candidates dread writing the cover letter because they simply don’t know how. We will change that today.

In today’s article, we will teach job seekers why and how to write a cover letter. We will discuss the importance of a cover letter in the job application process and how it can make a difference in getting a candidate noticed by hiring managers. We will also provide a list of what to include in a cover letter as well as the things to avoid. And, to make things even easier, we’ll provide examples of how to write the perfect cover letter.

What is a cover letter?

A cover letter is the CV’s best friend. They complement each other and together give the recruiter the full image of the professional applying for their job. The main difference between these two documents is their intent. 

The CV provides a summary of a candidate’s work history, education, and achievements, while the cover letter is a great opportunity to showcase personality, passions, and the specific qualities that make an individual the best fit for the job.

Another aspect that differentiates the two is their formatting. While a CV’s main body is in the form of bullet-point lists, the cover letter looks exactly as it sounds: like a letter. This means it has an introduction, a body, and a conclusion, all written in paragraphs.

Cover letter vs letter of interest

There’s always a bit of confusion regarding the two. The difference is that the cover letter accompanies a CV when applying for a job that is made available by the employer, whereas the letter of intent shows interest in working with a company even though they haven’t made any vacancies public. 

How to write a cover letter

Every cover letter should have three parts: the introduction, the body, and a conclusion. You should write it in a narrative form, and have all parts connected to each other. Ideally, you should determine a direction you want to take, and the idea you wish to convey and expand on it.

The introduction of your cover letter should grab the attention of the reader. This is where you make your big statement: who you are and what is the main reason you are interested in the job. 

The body is where you get into more detail. It’s where you back up your introductory statement and explain to the employer how your experience and skills make you the best candidate for the job. Keep it relevant to the job description and provide tangible examples from your work history.

The conclusion should be one part reiteration of your interest in the job and one part where you thank the hiring manager for their time. 

Here are some helpful CV writing tips to help you stand out to your future employer!

How to start your cover letter

First of all, drop the “To whom it may concern” line. It does only harm you and the world as a whole. This horrid line says one thing about you: you didn’t do your research before applying. If you did, you would have found out from their website the name of the CEO, the Head of Recruiting, or the Head of the Department you’re applying for. But you didn’t make an effort. So maybe you won’t make an effort once you’re hired either. Right?

So it’s settled. The first line of your cover letter should be “Dear [one of the names mentioned above].”

Now, for the opening line. There are many great ways to approach this. Here are some examples of how to nail the beginning of your cover letter.

I grew up in a loving family who bought me an Atari console when I was eight years old. I am still to pass the 27th wave of Asteroids, but that’s a different story (teach me how, please!). My passion for gaming starts with you. It has evolved over the years, yet I’m still drawn to the 8-bit tunes and joysticks that molded the game designer I am today. I want to help bring that passion to others who, like me, will forever have some of their best memories around an Atari console. 

My colleagues admire my sense of style and coffee runs. They invite me to all the gatherings and one of them asked me to be the godfather of his child. But they always point out the fact that I’m taking my job too seriously. My boss agrees. I know it’s “only” marketing, but there are so many new ways to communicate with our clients, and so many processes that we can upgrade, it breaks my heart that we don’t take advantage of them. You do. I know you do because I’ve been learning from you for the past two years. I’ve grown because of you and I want to show it. So you posting the ad for a Digital Marketer felt like Christmas Day.

Formatting a cover letter

The format of the cover letter should always be simple and easy to read. Use a professional font like Times New Roman or Arial. Choose standard margins and spacing.

The length of the cover letter should be one page or less. Keep it concise and to the point.

We’ll leave you with this important bit about the content of your cover letter: when you write about your qualifications and skills, make sure to not repeat the information in your resume. You’ll want to focus on the qualities that make you the ideal candidate for the job, yes. But write about a personal experience or a specific project you worked on with greater detail, and give a personalized answer to the question: What makes you the best candidate for this position?

Cover letter examples

We’ll take the intros from above and create two cover letters to give you an example of what they should say and what they should feel like.

Dear [head of Atari recruitment],

I grew up in a loving family who bought me an Atari console when I was eight years old. I am still to pass the 27th wave of Asteroids, but that’s a different story (teach me how, please!). My passion for gaming starts with you. It has evolved over the years, yet I’m still drawn to the 8-bit tunes and joysticks that molded the game designer I am today. My desire is to help bring that passion to others who, like me, will forever have some of their best memories around an Atari console. 

I now work for [gaming company] where my problem-solving skills and attention to detail have granted me the role of Lead Game Designer. We take pride in all the games we put out. I respect and admire my colleagues, and according to the yearly reviews, I am a great leader who knows how to manage an effective team of talented people. To me, Atari means passion and dedication, sentiments I have for all the games I’ve put my stamp on (especially Snowbard, that’s my favorite). I know there will be challenges and responsibilities that come with this job. I am ready, willing, and able to surpass your expectations. 

Thank you for taking the time to consider my application. And thank you for Leap Frog and the image of my then six-year-old brother with his tongue out never quite managing to make his frog land.

Sincerely, 

[name]

Dear [head of company recruitment],

My colleagues admire my sense of style and coffee runs. They invite me to all the gatherings and one of them asked me to be the godfather of his child. But they always point out the fact that I’m taking my job too seriously. My boss agrees. They say it’s “only” marketing, but there are so many new ways to communicate with our clients, and so many processes that we can upgrade, it breaks my heart that we don’t take advantage of them. You do. I know you do because I’ve been learning from you for the past two years. I’ve grown because of you and I want to show it. So you posting the ad for a Digital Marketer felt like Christmas Day.

Let me emphasize the fact that to me it’s never “only” marketing. It’s a way to bring people closer to their wants and needs. Many people can be sales agents, but you need a broad understanding of human psychology to relay your message effectively. My degree in this field, along with my ability to implement new strategies is what made the [learning platform] the staple it is today. Marketing takes introspection, forward-thinking, and courage, qualities that I have and that will make me a very suitable candidate for your job.

Thank you very much for every piece of information you put out, for the software that you created, and for taking the time to go through my application.

Sincerely,

[name].

Why are these cover letters effective?

  • They address the hiring manager by name, which shows you’ve done your research.
  • They are personalized. They talk about you within the context of the company and job posting.
  • The introduction grabs the attention of the reader and clearly states your interest in the job.
  • The body highlights your skills and background that fit with the job requirements.
  • The conclusion reiterates your interest in the company and expresses gratitude for the hiring manager’s consideration.

Applying to a customer service job? Here are the skills you need to use in your CV!

The dos and don’ts of writing a cover letter

DO:

  • Tailor the cover letter to the job description. We know you already went through the job description when you edited your CV to match it. Go over it again and see which of your skills pertain to that specific job and perhaps you didn’t address in the resume. 
  • Be specific about your examples. Correlate real experiences with your skills, don’t just list them. It’s an easy way for the employer to see how you can add value to their company.
  • Keep it concise. Your cover letter should be one page long or less. Usually, three long paragraphs should do.
  • Proofread your cover letter before sending it. There’s no bigger turn-off than a spelling mistake when you talk about attention to detail being one of your strong suits. We suggest you share it with a friend to read it. Another pair of eyes can do wonders in this scenario.

DON’T:

  • Send a generic cover letter. Your letter not being tailored to the job is a big red flag for your employer. It sends out the message that you only do things half-heartedly. Not a great first impression, take it from us.
  • Focus too much on yourself and not enough on the employer’s needs. Yes, this letter is about you. More precisely, about how your skills and past experiences will be a huge asset for your employer and the company.
  • Use clichés and overly formal language. You are not submitting a request to your local administration office. You are writing a letter to people who will hopefully be your future colleagues.
  • Send it out without proofreading it. We cannot stress enough the importance of this. Use online proofreading tools or send it to a friend to read it. 

We’re certain that you are more than able to write a great cover letter and get that coveted callback.

Read our pre-interview tips to prepare you for the next step of the hiring process!

To sum things up

Writing a great cover letter can make a huge difference in your job search. It will set you apart from other candidates and give your potential employer the chance to visualize how your skills and experiences can bring value to their company. It is a tool you most definitely should use to your advantage.

Need assistance in your job hunt? We’ve helped hundreds of candidates get their dream jobs abroad, and we can help you too! Let’s get in touch and figure out how we can assist you in your job-seeking process.

Customer service skills to include in your CV

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Customer service is a key department that all customer-centric businesses rely on. It has a crucial role in attracting and retaining customers. A good customer service experience will increase the company’s revenue and create a positive reputation that will bring in more customers.

In this article, you will learn what a general description of a customer service job entails. You will find out what are the skills that will benefit you for this position. Bonus, real-life examples of good customer service skills put into action.

What is the job description of a customer service representative (CSR)?

A customer service representative’s main duty is to guarantee customer satisfaction by delivering prompt and effective solutions to any inquiries or issues that arise during their interactions with the company. Of course, this can vary depending on the business industry and overall approach. Here are some examples of typical duties and responsibilities of a customer service rep:

Responding to Customer Inquiries – The primary responsibility of a CSR is to handle customer inquiries and issues. A customer service rep does not only answer questions. They resolve complaints, provide information about products or services, and resolve issues that customers may have. The client interaction can be over the phone, email, chat, or in person.

Recording and Documenting Customer Interactions – CSRs are often responsible for documenting all customer interactions using customer relationship management (CRM) software. They will keep records of customer inquiries, complaints, and resolutions. 

Providing Technical Support – In some industries, customer service representatives will provide technical support to customers. This may involve troubleshooting issues with products or services and guiding how to use them. 

Upselling and Cross-Selling – There are instances where customer service reps may also be responsible for promoting and selling additional products or services. They do so by identifying customer needs and making appropriate recommendations. 

Collaborating with Other Teams – CSRs often need to collaborate with other teams within the organization. The sales, marketing, and product development team together provide a seamless customer experience. 

Continuous Learning – Customer service reps need to stay up-to-date on new products and services, as well as company policies and procedures. It’s this knowledge and skills that help provide excellent customer service.

Customer service skills

Now you know the customer service role within a company. It’s time we talk about the skills you need to master to be successful as a CSR. 

Steal our list of extra tips on how to write a CV that stands out!

Communication

Being able to communicate effectively is an essential skill in customer service. Usually, the customer service rep is the primary point of contact between a company and its customers. For them to understand and respond to the client’s needs, they need to be good active listeners. And, in return, they must communicate their standpoint to the clients. Let them know all the options available in resolving their issues, and be detailed in the scope of their services.

Here are some key reasons why communication skills are important in customer service jobs:

To build stronger relationships with clients. By understanding their needs and problems, a customer service agent can provide personalized solutions that meet the customers’ unique requirements.

To manage expectations from the company in terms of products, services, pricing, or delivery timelines. This helps to avoid misunderstandings and dissatisfaction.

To handle complaints. Clients might be unsatisfied with the company’s product or services and don’t always communicate this in the best way. A CSR should be a great active listener to fully understand the issue and offer appropriate solutions.

To resolve conflicts when clients get upset. The customer service rep’s job is to manage these situations by de-escalating the conflict and working towards a resolution that meets the customer’s needs.

To build customer loyalty. When customers feel heard and understood, they are more likely to return to the company for future purchases or services. They may also recommend the company to their friends and family.

Check out our customer service vacancies in these awesome locations!

Problem-solving

9 in 10 customers who contact a company do it to address an issue they have with its product or services. Customer service reps are the first point of contact. Their task is to identify and solve these issues in a timely and calm manner. That’s where great problem-solving skills come in handy. Companies that invest in developing the problem-solving skills of their customer service representatives are likely to see better customer satisfaction rates, improved customer retention, and increased sales.

Use your cover letter as an opportunity to showcase your skills and will help you stand out as a candidate suited for the job.

Here are some situations where a CSR’s problem-solving skills will be put to the test:

Understand customers’ issues quickly and resolve them efficiently: getting to the root cause of the problem and determining the best course of action to resolve it.

Handle complex situations while remaining calm and focused: to deliver a great customer experience, customer service reps must be able to resolve challenging situations like managing customer complaints, handling escalated issues, or dealing with dissatisfied customers.

Improve customer satisfaction and give a positive experience. 89% of customers are more likely to make another purchase after a positive customer service experience. 

Build customer loyalty and retention in a climate where 83% of clients say that they feel more loyal to brands that respond and resolve their issues.

Time management

In a customer service center tasks come in constantly and have different levels of complexity. A CSR should be able to prioritize and manage their time while meeting customer needs. Great time management skills will enable customer service agents to manage high call volumes, meet customer expectations, resolve issues quickly, reduce stress levels, and increase productivity.

Here are some examples of time management skills being put into good use:

Manage high call volumes: a CSR must be able to manage their workload, prioritize calls and respond to customer inquiries quickly and efficiently.

Meet customer expectations which can improve customer satisfaction and loyalty.

Resolve issues quickly in an environment where time is of the essence and delays will only result in increased frustration and dissatisfaction.

Reduce stress levels that could build up throughout the day.

Emotional intelligence

Emotional intelligence skills enable customer service representatives to understand and manage their emotions, as well as the feelings of their customers, leading to better communication, improved customer satisfaction, and increased customer loyalty.

A great CSR will know how to use their emotional intelligence in situations like these:

Build rapport with customers by showing empathy and understanding. 

De-escalade difficult situations with composure and professionalism.

Understand the customers’ needs and provide more personalized and effective support.

Resolve conflicts by identifying the underlying emotions and needs of the customers.

Adaptability

All the skills above are important in the customer service job, and being able to adapt to all the different situations that might occur during the day is the thread that ties all of them together. 

Here are all the situations in which an adaptable and flexible customer service agent will rise above the others:

When new products or services are deployed customer service reps should quickly adapt to them and provide accurate information to customers. 

When responding to customer needs is a team effort. Some situations may not be solved by one agent, so a positive team dynamic can resolve such issues with greater ease when team members collaborate.

When unexpected situations arise. While most requests might be mundane and be covered by set practices, sometimes clients contact customer support for unique issues. A customer service rep will have to understand the issue and quickly find a solution to that problem.

Learn how to be prepared for an interview with useful tips and strategies that work

How to include these customer service skills in your CV

There are two ways to go about including these useful customer service skills in your CV. 

If you’ve had previous work experience, include key skills in the descriptions of your past jobs, and where they apply. 

For applicants with no work experience or those who have just graduated, make sure to include a Skills section right under your Education. The keynote to take here is only to include those relevant skills that apply to the job description. So you should tailor your skills for each job, depending on the employer’s expectations. 

Read more tips on writing a great CV that stands out!

In conclusion

When you’re in the market to find a great customer service job, your skills will weigh just as much as your previous experience. We have plenty of customer service job openings in many wonderful cities around the world. Put your skills to good use and find a great job abroad today!

How to make your CV stand out

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You’ve stumbled on the job vacancy that has your name on it. So you send out your good CV and in your mind you’re already getting ready for the pre-interview stage. You make up complex scenarios of what to say and how to better market yourself. But there’s no reply. Silence. Awful silence. 

The culprit? Your resume wasn’t good enough. But you can change that. We’ll teach you how to write a CV and what to include in it. Plus some great CV advice and tips to help you land your dream job.

Here is the outline of important steps to follow when writing your CV:

  1. Choose an appropriate CV format 
  2. Include your name and contact info
  3. Begin with a personal summary and job title 
  4. Detail relevant work experience and key accomplishments 
  5. List your education and academic background 
  6. Highlight relevant skills that align with the job requirements 
  7. Include relevant information in extra sections (such as certifications, hobbies, etc.) 
  8. Present your Information in a professional, organized manner 
  9. Enhance your CV with a complementary cover letter

This is what you should include in your CV. We’ll get into each section, so you know exactly how and what to write in each part. Let’s take it one step at a time. 

One thing to get out of the way first. This guide is for anyone who is writing a CV for a job. Depending on where you’re from, a Curriculum Vitae might serve different purposes. In the US, Canada, or Australia, a CV is used for academic purposes. Everywhere else, it is a short document that you use when looking for a job in any industry. Read more about what is a Curriculum Vitae and learn the differences.

The CV format

Or how to make your CV get past the first stage of triage. 

In 2023 recruiters have two options for selecting resumes from the submissions they receive from candidates: manually or by using an Applicant Tracking System (ATS) software. You may never know which one they use, so you must be prepared for either.

Even before you start to type in your info, here are some CV formatting tips you should know.

Use a font that is easy to read

There are two types of fonts to choose from when writing your CV. Serif fonts have small lines or flourishes at the ends of each letter. Examples of serif fonts include Times New Roman, Georgia, and Garamond. Sans Serif fonts do not have these lines and have a clean and modern appearance. Popular sans serif fonts are Arial, Verdana, and Calibri. For the main body of your text, set the font size to 11 or 12 and use single spacing. Go a little bigger for your name and titles; anything between 14 and 16 point size will look great.

Have a consistent CV layout, with one-inch margins for all sides and larger headings in bold, italics, or underlined.

Make good use of the white space on your resume and avoid graphics.

Don’t use your picture unless the job ad specifies it.

Keep it short and include just the relevant skills and experiences mentioned in the job description by the recruiter.

Save your CV in PDF to make sure the layout stays as you intended. While this is the most common format for CVs, some recruiters might ask for one in .doc or .docx. In this case, you should send it as a Word document.

Now let’s start filling out your CV! 

Your contact information

Here’s what this section should include:

  1. Your full name
  2. Your professional title
  3. Your email address
  4. Your phone number
  5. A link to your LinkedIn Profile
  6. Your home address (optional)
  7. Your Personal Statement*

* Some candidates choose to skip this step altogether and figure that their work experience will do all the talking for them. But guess what? The recruiter sees hundreds of those listings. You must make a great first impression and give all you’ve got to create a good CV. So go ahead and write this short paragraph that will help you stand out from the crowd.

There are two different ways to write a Personal Statement in your CV: you can take the objective route, or write a CV summary. 

The CV objective emphasizes your skills and proves that you are a good fit for the job. We recommend writing one when you’ve got less work experience for the job you are applying for.

The CV summary should contain highlights of your career that will transfer well to the job ad. If you have a lot of experience, we recommend you showcase it in your Personal Statement.

Your Work Experience

The work experience section of your CV is crucial as it gets the most attention from recruiters. A good CV should list previous positions, dates worked, and responsibilities, but to stand out and secure the dream job, it is important to focus on relevant and measurable achievements. 

Check out our CV writing tips for the work experience section!

Use action verbs. Say that in a previous role you “delivered, organized, and boosted”, not that you were “responsible for delivering, organizing, and boosting.” Being responsible for something and actually doing it are two different things. 

Tailor your past experiences to the responsibilities mentioned in the job ad. For example, if the position asks for a person to “Handle all incoming contacts from customers” and you’ve worked in a call center before, say that you “Handled incoming requests from customers.” Just like that. 

Write Key Achievements that make your CV stand out. Recruiters love numbers, so make sure to add them when you can. For example, you are applying for a Local SEO Specialist job. Include a short paragraph that supports your skills, such as this:

Developed a keyword strategy to give better visibility of the coffee shop in SERPs. Website visits increased by 300% in the first month, which resulted in a growth in sales of 68% online and 124% in-store visits. 

Your Education Section

There are two questions one should ask when putting their education on the CV: where to put it and what should it include? The simple answer is to put it right after your Work Experience section and should include only the highest degree first. 

Of course, not all experiences are the same, so you should make adjustments that give the employer the best impression of you. 

So, when you are writing a CV with little or no work experience, you should put your Education section first. Additionally, provide more detail about your academic background. This could include information such as the title of your thesis, areas of study that you have a particular interest in, coursework that is relevant to the position you’re applying for, your most notable accomplishments, or any extracurricular academic pursuits.

Your Relevant Skills

When you write your CV, the most important concept to keep in mind is Relevant; that is, relevant to the job description. You might have tons of skills, but in this section, you must list the ones that will benefit you in the future job. 

The skills section on your CV should be a mix between hard skills and soft skills. 

Hard skills refer to the technical abilities and knowledge required to perform specific job duties and responsibilities. They can be acquired through education, training programs, and hands-on experience, and are typically focused on tasks and processes such as the use of tools, equipment, or software. 

Soft skills are personal attributes and competencies that are not specific to any particular job, such as teamwork, organization, empathy, and leadership abilities.

Find out which Customer Service skills you should include in your CV!

Pro tip! Make sure that some of these skills are already in your CV, in the Work and Education sections.

To indicate the level of proficiency use the same type of structure. Either use: “Excellent,” “Advanced” or “Basic”, or use a x/5 system.

Wondering how to list your languages on your CV? Go for the ILR system that establishes language proficiency standards and uses a 0 to 5 scale. These levels are beginner, intermediate, proficient, fluent, and native. 

Here is an example of how your language skills can look on your resume:

Dutch: Native (ILR level 5)

English: Fluent/Bilingual (ILR level 4+)

Spanish: Proficient (ILR level 3)

Another way to write the level of the languages you know on your CV is by using the Common European Framework of Reference for Languages (CEFR). This divides language speakers and learners into 3 main categories and assigns each one a grade level.

A Basic Speaker 

A1: Breakthrough or beginner 

A2: Waystage or elementary 

B Independent Speaker 

B1: Threshold or intermediate 

B2: Vantage or upper intermediate 

C Proficient Speaker 

C1: Effective Operational Proficiency or advanced 

C2: Mastery or proficiency

So by using this scale, the language section on your resume will look like this:

Dutch: C2

English: C1

Spanish: B2

Now that your CV is all written up and you had someone proofread it for you, it’s time to write a cover letter to go with your perfectly put-together resume. Use the same fonts and colors that you used in your resume. Keep it short and make sure you will impress the hiring manager that is going to read it.

Now, all that’s left for you to do is wait for that call-back on the job you’ve always dreamt of. 

There are plenty of employers who are ready to read your well-written CV right now. Check out these great job opportunities and put your good CV to great use!

What is a CV? + Tips on writing a good Curriculum Vitae

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What is a CV (Curriculum Vitae)

What is a CV? This is a common question for job hunters. The answer might surprise you: it depends. A CV in Europe is not the same as one in the United States. But we’ll clear the air on that, don’t worry.

What does CV stand for? CV stands for curriculum vitae; that’s Latin for “course of life”. It is a recap of your work or academic experiences so far. Depending on where you are from, the content and length of a CV will vary.

Learn the ropes about the difference between an American CV and a European one. 

Plus, get some great tips for writing a good CV! Read on!

What is a CV in the United States? And where should you use one?

An American CV is a lengthy recap of your academic career. It contains the conferences you attended, the publications you’ve written, and the school projects you’ve done. Because it should include your entire academic experience, it can have up to 12 pages.

In this instance, a CV is used for job applications in higher education, grants, or fellowships.

What is a European CV?

In Europe, a CV is a document that lists the experiences you had that are relevant to the job you are applying for. It should be 1 or 2 pages long and should list the key skills that make you a good candidate for that specific position.

A good practice is to always edit your CV before sending it to potential employers. Take out work experiences that are not suitable for the job you want, and lead with the ones that fit the job description.

In the US the equivalent of a European CV is a resume. 

What to include in a CV

A CV for a job, or a resume if you are from the US, should showcase your qualifications and skills fit for the job you are applying for. Remember, this should be a short document. One page is preferred, but if necessary you can go to two pages. Never three.

This being said, every time you apply for a job, go to your CV and tweak it. Let’s say you are applying for a customer service job. It’s better to put in the salesperson experience and leave out the delivery job. The same goes for your soft and hard skills. We are all complex people, but when an employer looks at your resume they want to see if you fit the job requirements. And the way to do that is to list the ones that will stand out.

Here’s what a good CV or resume looks like:

  1. Contact Information – Name, address, phone number, email address
  2. Professional Summary – A short paragraph that showcases your relevant experiences, skills, and achievements. It is a summary of your curriculum vitae which should convince the HR manager to read the rest of the document.
  3. Work Experience – Relevant work history. Include your job titles, previous employers, dates of employment, and a brief description of your responsibilities and achievements.
  4. Education – Degrees earned, educational institutions attended, and dates of attendance.
  5. Skills: Technical or transferable skills relevant to the position, including computer skills and language proficiency

Read our in-depth guide on writing tips to make your CV stand out! 

What should you include in an academic CV?

  1. Your contact information
  2. A list of your areas of expertise
  3. Professional experience: research and teaching experience, academic publications, grants and fellowships received, professional affiliations and licenses held

Pro tip! Before writing an academic CV make a list of all your background information. Then organize it into categories before adding it to your CV.

A basic CV for young professionals with little or no experience

When you have a lot of experience it’s quite easy to tailor your CV to match the job requirements. But what happens when you’re applying for your first job? This is where the functional resume comes in.

The functional CV, or skills-based, focuses on your abilities and personal qualities. Instead of listing your work experiences, you will highlight the skills you have that can transfer to the job you are applying for, describe who you are as a professional, and what you can offer the company. Make sure to put in your overall career objectives. This will draw the attention of employers with a strong employee growth culture.

Learn the best Customer Service skills to add to your CV!

Tips for writing a good CV for a job

An important thing to remember is that a resume is your personal marketing tool. You should always tailor it for the job you are applying for. It’s the gateway to that sought-after interview, your first impression of your potential employer. Here are a few rules you should always follow before sending out your CV.

Keep it short. One page is preferred, but you can spread it out on two pages tops. Put in your experiences and skills that match the job descriptions and leave the ones that don’t mirror the employer’s needs.

Use short sentences or bullet points. Don’t write long paragraphs. Give each sentence its purpose. Don’t overcomplicate the reader’s experience when skimming through your resume.

Have someone proofread your CV. A different eye will see mistakes that you might miss. And there’s nothing like a spelling or grammar mistake to ruin that first impression.

Always send out a cover letter along with your CV.

Quick recap

The meaning of a Curriculum Vitae might differ depending on where you’re from. Always pay attention to the job description and tailor your CV according to it. If you don’t have a lot of work experience, showcase your skills and convince the employer you are a good fit for their company. Be mindful of the rules of writing a good resume.

Good luck with your job hunt! Looking for a job abroad? Check out our awesome locations with plenty of vacancies for you to choose from! Find your dream job now! A member of our team will help you every step of the way.

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