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The best small cities to live and work in

By
Denisa Fatu
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0

When you’re looking for a change of pace, you sometimes start to see yourself living in a small city. The charm entices you. The serenity of it all woos you. You begin to long to live in a quaint little town. But do you belong there?

Yes, small cities have many pros compared to the hustle and bustle that defines the concrete jungle. And today we’ll go through some of the best, rated by people like you who had a dream, picked up their lives and found a job abroad.

We also want you to be informed. A dream is sometimes just that. A dream. Today we are going to face you with the realities of living in a small town. We hope our tips will help you find the best one for you. So let’s get started!

The Myths of moving to a small city

Myth #1: Small cities are idyllic and peaceful.

Many people believe that small cities are idyllic and peaceful places to live. While it’s true that they can offer a slower pace of life and a more relaxed atmosphere, they are not always peaceful. Small cities can still have traffic, noise, and other urban challenges. A little research into the specific location you’re considering moving to is essential. This way you will understand what day-to-day life is like and if it fits your style.

The narrative of small cities as uniformly idyllic shines when we explore Benalmadena, Sibiu, and Maastricht. They embody the idyllic charm pictured in Christmas movies and reveal the dynamic spectrum of small city experiences. It’s small cities like these where vibrant cultures thrive alongside picturesque settings.

Myth #2: Small cities are affordable and offer a better quality of life.

Small cities are often seen as more affordable than larger cities, but this is not always the case. While housing costs may be lower in small cities, other expenses such as food, transportation, and healthcare can be higher. So put on your detective hat and do a little snooping online to get in the weeds of adjacent costs that will affect your everyday life.

Start your exploration with Leeuwarden, Krakow, and Debrecen. These small cities stand out, showcasing that economic value coexists with cultural richness. These towns defy the myth, offering not just affordability but a high quality of life.

See our full list of cheap places to live and work in.

Myth #3: Small cities are friendly and welcoming.

All small cities seem friendly and welcoming places to live. While this can be true for some, remember that small cities can also be insular and resistant to change. Again, google is your friend. Look for events or places that celebrate the local community to learn if they indeed will welcome an expat with open arms.

Saint Julian’s, Braga, and Tallinn are some of those places that add to the stereotype that small cities are universally friendly. While Larissa, Kavala, and Patras add honorable mentions for their welcoming atmospheres, the truth is that friendliness varies, proving that each small town has its unique social fabric.

Small cities are great destinations for your gap year abroad.

The Realities of moving to a small city

Reality #1: Small cities have limited job opportunities.

One of the biggest challenges of moving to a small city is finding employment. Small cities often have limited job opportunities, especially in certain industries. We at Jujur take pride in offering job openings in any dream location, no matter how big or small.

Poznan, Timisoara, and Torremolinos emerge as beacons of job opportunities, challenging the reality of limited career growth in small cities. These towns showcase economic vibrancy and job markets that welcome diversity.

Reality #2: Small cities have limited access to services and amenities.

Small cities often have limited access to services and amenities such as healthcare, public transportation, and cultural events. It’s important to research the specific small city you’re considering moving to and understand what services and amenities are available.

Limassol, Heraklion, and Brasov break the stereotype that small cities lack services and amenities. These winners illustrate that infrastructure, healthcare, and cultural amenities can thrive in a small town setting.

Reality #3: Small cities have limited diversity and cultural opportunities.

Small cities often have limited diversity and cultural opportunities. Generally, when you’re looking for the charm of a small city coupled with the riches of cultural activities, the results are very few. Here are the ones where you can have your cake and eat it too.

Palma, Podgorica, and Patras celebrate diversity and cultural richness, proving that small towns can be melting pots of heritage and modernity. These winners redefine the narrative, emphasizing the abundance of cultural opportunities.

Honorable mentions:

As we debunk myths and explore realities, it’s essential to acknowledge the exceptional features found in honorable mentions. From Larissa’s cultural diversity to Kavala’s stunning beauty, each town contributes to the mosaic of small city living. Remember, the truth about moving to a small city lies in embracing its unique qualities, whether it’s the friendly locals, job opportunities, or cultural richness. Happy exploring!

To sum up

As we unravel the truths and unveil the diverse tapestry of small city living, your next adventure awaits. Ready to turn the page and embark on a journey to discover your dream job in your dream small town? Visit our website now and explore hundreds of job opportunities spanning these enchanting destinations.

Click here to explore job openings and start your journey to a career in a small town that suits your dreams and aspirations. Your next chapter begins now – seize the opportunity!

Job scams and how to avoid them

By
Denisa Fatu
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0

You’ve been presented with a fantastic opportunity! Easy work from the convenience of your home. A huge chunk of cash coming your way. They don’t require any experience. No questions asked. Sounds good? It’s probably one of those dreaded job scams.

Job scams have become increasingly common in recent years. Scammers use innovative and devastating tricks to fool job seekers into giving them money or providing personal information. It’s time you knew how to spot them and not fall victim to these fraudsters.

Today you’ll learn: what are the most common job scams; how to can tell them apart from legitimate job offers; what to do if you suspect you are being scammed; and how to stay safe in your job hunting by avoiding red flags.

The most common job scams out there in 2024

Packing envelopes from home

Envelope stuffing or assembly jobs are the most common among fraudsters. Your first task will be to purchase a kit of supplies upfront that will supposedly enable you to make big money by packing envelopes or assembling different products at home. After you’ve bought the kit, however, you’ll discover that either there either is no work, or it pays very little. 

Data entry fake jobs

Easy money, easy work. This job promises to pay you for entering data into a spreadsheet or database. They specifically ask for no prior experience because most of the time you will have to pay for training courses. Either that or purchase expensive software or straight on pay some access fees upfront. Once they have your money, you’ll never hear from them again.

Personal assistant job

These job offers usually come from scammers posing as legitimate companies. They will provide a massive salary for the position of personal assistant. They will ask you for personal information or even a sum of money that you need to send to secure your job. It’s a trap.

Travel mystery shopper

A scam that finds victims in people who love to travel, this job promises to pay for you to go around the world and review hotels and restaurants. They will most likely say that they will pay for your travel and accommodation, but they will ask for personal information to make reservations. Sometimes they’ll skip this part altogether and ask you for some travel expenses and assure you that they will provide the rest. 

Virtual assistant jobs

Similar to personal assistant jobs, but these involve working remotely. Again, they’ll ask you for personal information or payment for training, software, or equipment.

Package handler job scams

While every other scam in this list leads to financial ruin, this one can be highly illegal and you would be the one committing the crime. The idea behind this “job” is that you will receive and re-ship packages for a company. Oftentimes this is a front for an illegal shipping operation, the packages containing either illicit substances or stolen goods.

How to identify job scams

The allure of easy financial riches might cast a shadow on what we see as too good to be true. Job scammers make it increasingly difficult to identify what is real and what is fraud. They are creative, they are convincing, and they’re flaunting stashes of cash in front of our eyes. 

Here are the warnings signs to watch out for, so that you won’t fall victim to job scams:

Easy money for little work. This promise might easily cloud your judgment and you might be tempted to give it a try thinking “What’s the worst that could happen?”. We’ll tell you. It’s financial ruin, identity theft, and getting involved in illegal activities.

Upfront fees or expensive training materials, and software or kits that you need to purchase. A legit employer will never ask you for money. Period. 

Poorly written posting with spelling and grammar errors. When you read something that sounds a little off, our advice is to stay away. You’ll notice weird phrasings or just a text that is hard to read. They might be written by an AI or translated from another language with no additional proofreading. 

You’ve never heard of the company that contacts you. Granted, there are a lot out there, but a quick online search will show you if this company exists or if it is made up for the purpose of this scam.

They are asking for personal information supposedly to draft the contract for you. That’s a big no-no. The way contracts work is that the employer sends a contract filled in with all their data. You can search for the authenticity of the company and CEO or head of the department and then decide to fill it in on your end.

This is how scammers get you:

They send phishing emails. Some of them look like legitimate job offers. But most email carriers have advanced security that flags them as dangerous.

They have fake websites that look like real companies. Use your judgment when you go on these websites. Your browser might flag most of them as an unsecure connection, but still, proceed with caution. Or, better yet, close it and never go back.

They create social media posts that promise high-paying jobs. Ignore posts that offer incentives like “work from home and make thousands of dollars a week” or “earn six figures with no experience required.”

They call you pretending to be fake recruiters or companies. They will pretend to have seen your resume online and ask for your personal information or bank details to perform background checks or to set up a direct deposit. 

How to avoid job scams

Step 1: Research the company – look into its website and social media presence. Then go on job review sites like Glassdoor or Fairygodboss to find the business or an employee. If anything at all smells fishy, it probably is.

Step 2: Ask for references. They can be from current or former employees. There are two outcomes to this: either the sender will get cold feet and never contact you again, or they will give some names and LinkedIn profiles. In the latter case, you can engage with an employee online. Read on to learn what questions you should ask.

Step 3: Check the legitimacy of the job – see if the company’s contact info matches the one provided in the job posting. Verify if the company is registered with any governmental authorities.

As you can see, there’s a lot of deep-diving when it comes down to it. Ask around and be confident that the job that sounds like a “once in a lifetime opportunity” isn’t a setup for a scam.

How to ask if a job offer is legitimate

Before you even begin to ask your questions, let’s talk about your mindset. We understand that a job that offers financial freedom by doing very little work sounds tempting. So our advice to you when asking these questions is to do it objectively. A good tip for changing your mindset is to imagine that you’re asking all these questions for a friend, so you can get a little detached from the financial prospect that looms on the horizon. With this in mind, here’s what you should ask (for a friend):

Tell me more about the company. Where is its headquarters, who runs the place, and is parking available?

The first two parts are easy to answer for someone who memorized a script. Of course, you will write down the info and do a Google search and map view of the location to see if any red flags come up. The third one is meant to throw the other person off. They’ll probably take a minute to answer, and when they do, you’ll instantly know if they are lying or not because you can double-check using google maps. Use this example, or pick another one that only a person who’s been there before can answer.

Tell me more about the job and the compensation package.

A seasoned recruiter will give precise details of this job and will use different phrasing than that in the job ad. If the person is just reading the job posting back to you, that’s a red flag.

Remember, in your mind, you are asking for a friend. Decide if the answers you get are truthful and if they seem otherwise, stop all communication with that person.

Red flags when talking to recruiters

Three major red flags might indicate a scam. Be aware of them and don’t fall into their trap.

Aggressive sales tactics

Recruiters who pressure you to accept a job offer or sign a contract without giving you enough time to review the details is a major red flag. Also, never sign a contract that was not filled in by the employer. The info in the contract will allow you to research the company and verify it. 

Vague job descriptions

A job description that says things like “laptop for free”, “big money in your account now”, or “earn (insert huge amount here) in a month from home” and very little else is most likely a job scam. If the description is all about the promise of financial gain, proceed with caution. Or, better yet, disregard it.

Requests for upfront payments

Any job interview that starts with the recruiter telling you that you need to purchase some piece of equipment, software, or training materials is a scam. 

Also, be wary of scammers who send you a check for a substantial sum of money for you to buy said equipment and then ask you to send the remaining money back through cryptocurrency, wire service, or gift cards.  

What does a fake job email look like?

Most of the time they are sending them from a free email provider like Gmail or Yahoo, never from a business account. Also, be careful with the account. Sometimes scammers create fake business accounts that look like legit ones. Instead of the domain being company.com, it’s company-biz.com. 

It is a job offer for a position you never applied for.

It has a generic greeting, like Hello Sir/Madam. 

Do you know what generic greeting you should avoid when you write your cover letter?

It has poor spelling or grammar, capitalization is sometimes off, and it seems off altogether. 

Sometimes it contains attachments. Never open attachments from email addresses you don’t recognize!

What do you do when you come across a suspicious email or web address?

Firstly, don’t interact with its content!

Secondly, report the email as phishing directly in your inbox or forward it to your national authority.

Let Jujur find your next legit job!

We are a trusted recruitment agency dedicated to helping candidates find their dream jobs abroad. And, hey, if you have any concerns about the legitimacy of our recruiters, now you know how to check for red flags.

Be safe in your job search! 

Top 9 gap year jobs

By
Denisa Fatu
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0

A gap year is an exciting time when students put their academic development on hold and use it to gain valuable experiences outside of college or university. This is when young adults travel, volunteer, or gain real-world work experience. It is a wonderful opportunity to explore interests that might otherwise be lost in the momentum of learning and jumping straight into adulthood, with all the responsibilities this entails. 

Many students choose to spend this time working and for good reasons. The job provides valuable experience, helps pay for travel and other expenses, and is a real asset in a resume or on a college application. Read on to find out how to make the most of this unique experience.

Where to work during a gap year

The first decision to make when embarking on this adventure is where you want it to take place. Here are the two options to consider, each with its pros and cons:

  • Domestic job opportunities are great for students who choose to stay closer to home and save money. Your local area will provide many job vacancies in retail, food services, or other industries specific to your location. The main advantage gained here is that you are living at home and avoid the costs that come with a new place, like rent and utilities. The drawback in this instance is that you don’t benefit from the adventure of new and exciting cultures and the great relationships and memories that come with it.
  • Working abroad comes with exciting and enriching experiences. You can learn a new language, immerse yourself in a new culture, and gain valuable work experience. Jobs abroad are perfect for people with a more adventurous spirit that don’t mind paying for their living expenses. This, in effect, is a great tool that you will benefit from your entire life – you will learn how to be economically responsible.

This is always a personal choice and it all boils down to putting in balance two things: comfort vs adventure. They both offer personal growth and valuable experiences. It’s up to you to be the director of this year-long episode of your life. Consider your financial situation, your personal preferences, and your career goals before making this decision.

Can you even work during a gap year?

Yes, you can! Not only that but working during a gap year comes with so many benefits beyond your paycheck. It provides valuable work experience, helps you build important skills, and offers a chance to explore different career paths. Also, a gap year job on your resume is a huge asset. It shows your future employers and admissions committees that you have initiative, are responsible, and independent. Take it from us, these are awesome green flags that will boost your resume.

The visa situation for jobs abroad. The fact is that regardless of where you choose to work, you will need a work visa. These regulations can vary and they depend on the country and the desired length of your stay. If you’re doing the work search on your own, pay attention to the visa requirements and make sure all your papers are in order to avoid complications. If you’re working with a recruitment agency like ours, rest assured we’ll help you get your situation sorted in a jiffy. 

Best gap year jobs

We at Jujur believe that every job you have is a milestone in your career development. This being said, it’s important that your gap year job should be appropriate to your current experience level, and also a tiny bit challenging and exciting. Here are some of the jobs that our clients benefited from in their year off.

Admin – administrative jobs in office management and customer service are great for improving your organizational skills. Be on the lookout for receptionists, office assistants, or customer service vacancies.

Back office – these jobs give great experiences for people drawn to data entry, clerical work, and record-keeping. If numbers are a soft sport for you, apply for these jobs like data entry clerk, administrative assistant, or office manager.

Learn the importance of Back Office reps here.

Customer support – great opportunities to improve your communication, problem-solving skills, and conflict resolution. Keep an eye out for customer service representative vacancies in your chosen destination.

Here’s a great guide to help you navigate the customer service skills on your CV.

Hospitality – if customer service, event planning, or food service are your cups of tea, then hospitality will fit you like a fuzzy glove. We suggest applying for job vacancies with these keywords in mind: hotel receptionist, restaurant server, or tour guide.

IT – many companies offer entry-level jobs in programming, software development, and technical support. If IT is a field you’re drawn to be sure to send in your resume for these job positions: QA, technical support, or web developer.

Marketing – branding, advertising, and social media management, these are fields that are happy to welcome entry-level candidates with new and fresh ideas. Apply to content creators and moderators jobs and get ready to dive into the adventurous world of marketing.

These are just a few of the options to consider when choosing a job fit for your gap year experience. Let’s get in touch and we’ll help you find the best job for you!

Beware of job scams! Learn how to identify red flags.

Fun gap year jobs

All jobs are great, but let’s be real: some are more fun than others. Here are a few unique job opportunities that will make your gap year as adventurous as it gets!

Water or winter sports instructor. Out on the slopes or catching the waves every day, what can be more awesome than that? At first glance, this might look like a seasonal job, but you’ll be surprised to know that your snowboarding skills can easily translate into kitesurfing. And this is just an example of how you can make this a year-round job. Another aspect to be on the lookout for is that some companies relocate their instructors to different countries throughout the year at the best locations around the world.

Tour guides share their love of travel and exploration with others. A super important skill that you will gain should you choose this path is public speaking. Another one is planning. Add these to the chance to meet new people every day, work outdoors and practice your leadership skills and you’ve got yourself a dream job for your gap year.

Volunteers for nonprofit organizations will provide the best infrastructure for you to give back to the causes you care about. While volunteering per se is not remunerated, you will always be provided with housing, food, and any other resources you might need. As a volunteer, you will gain valuable experience in teamwork, leadership, and social responsibility.

Anxious at the thought of a job interview? Learn how to be prepared for all job interviews you’ll ever have!

The benefits of working abroad during a gap year

Cultural immersion

You will broaden your perspective by experiencing a new culture firsthand and learning about different cultures and traditions.

Improved language skills

Learning a new language or improving a second language are inevitable gains that you will benefit from when you choose to work abroad.

International experience

Many companies value diverse teams and see them as a strength within their organization. Your international work experience will not only look good on your resume, but it will also give you a competitive edge in the job market.

Some of the best countries in Europe to work abroad during your gap year

Germany has a strong economy and is a popular destination for gap year workers. It offers a wide range of job opportunities in fields such as IT, engineering, and hospitality.

France, known for its rich culture and history, will be a great place for you to spend your gap year working in tourism, hospitality, or education.

Spain is the go-to destination for candidates looking for sunny weather and vibrant culture. You will find many job vacancies that will enrich your Mediterranean experience in this great country.

Ireland, another country with a very strong economy, has a very high demand for workers in IT, finance, or healthcare.

Check out our list of the best small cities to live and work abroad!

Want or need to take a year off work? Here’s how to later explain that employment gap on your resume.

To sum things up

Taking a gap year will be awesome! You’ll gain new experiences, learn new skills, travel, explore, and earn some money while doing it. 

Make sure you research visa regulations, so you can take full advantage of this great time in your life! If that seems a bit overwhelming, turn it over to us. We’ve been doing this for many years and we’re happy to help you make the most out of your gap year.

Zoom interview tips

By
Denisa Fatu
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0

Sometimes you don’t get the job. Someone less qualified than you does. Ever wonder why? What did they get right and you didn’t? Oftentimes it’s the interview. And with virtual job interviews on the rise, chances are your Zoom call with your potential employer could have gone better.

There’s a common initial mistake that many job seekers make: they play the online interview by ear. The lack of direct human contact seems to decrease the importance of this meeting. If you’ve already done that and need to figure out what went wrong, stick around and read until the end. 

The knowledge you’ll gain will allow you to navigate all Zoom interviews from now until eternity. You’ll know how to prepare, how to introduce yourself, and what the proper virtual etiquette is. We’ve also thrown in a couple of common mistakes to avoid. Ready to ace your Zoom interview? 

How to prepare for a Zoom interview

Follow the best practices of pre-interview preparation. 

Research the company and the position you’re applying for. Go the extra mile. It takes just a few minutes to go to their website and social media pages to learn about their mission, values, and goals.

Test your equipment in advance.

There are four items on your checklist at this stage: 

  1. Your internet connection should be stable – close any programs that use bandwidth and are connected to the same WiFi as you. Don’t forget about smart TVs.
  2. Your camera should work – if you use a cover, remove it and make sure the camera lens is clean.
  3. Your microphone must register your voice – check the microphone settings and see that it works.
  4. You should have Zoom installed and updated. 

Dress appropriately.

If you want to do just the bottom half, that’s fine. Just make sure that what the interviewer sees is a person who made the effort to show that they fit the position they are applying for. An appropriate outfit is a sign of respect for the other person.

Find a quiet and well-lit space.

The last thing you want is to be distracted during your interview. So make sure to choose a quiet place for the duration of the Zoom meeting. Also, find a neutral background somewhere in the house. Don’t get anxious if you have to sit somewhere you usually don’t. By switching things up your mind will also shift to the task at hand.

Always have a backup plan.

Technical difficulties happen. To overcome them you need a phone number or email address to contact the interviewer, a phone charger, and a set of headphones nearby just in case.

Don’t let the “What is your weakness” question make you antsy! Know exactly how to answer it every time!

Etiquette for a Zoom interview

This 1-on-1 is all about making a good impression and convincing your potential employer that you will be a great asset to their team. While the latter can become evident from your CV and cover letter, the former can be achieved when you follow these tips in proper etiquette.

Introduce yourself in a Zoom interview. Yes, they read your name on your application. Still, you should state your name, state the position you are interviewing for, and thank the interviewer for taking the time to meet with you.

Here’s an example of what this first phrase of your online interview should be: Hi! I am Mark Davies and I would like to thank you for taking the time to meet with me for the Service Desk Analyst position! See? Easy peasy!

Use notes. It’s perfectly fine to use notes during a Zoom interview. Still, don’t rely on them too much! Don’t read word for word, and avoid shuffling papers around on your desk.

!Pro tip! Have a notes app open on your desktop and keep it on your screen right under the webcam. Make the Zoom window smaller so both can fit on the same screen. This way you can glance at your notes more easily.

Look at the camera. If possible, have your camera at your eye level so you don’t look up or down. Also, when you speak, look directly into it as much as possible. 

!Pro tip! Minimize the window showing your face so you won’t get distracted by your image.

Avoid distractions. Turn off your phone and disable desktop notifications from your apps. A good idea is to close unnecessary apps and tabs altogether. Let other people in your house know that you’re in an interview.

Use the mute button. When the interviewer is talking for a longer period, mute the mic on your end so that any unexpected sound distractions won’t cut into their ability to focus.

Be mindful of your body language. Avoid slouching or looking around. Try to keep a smiling face, nod and look at your screen for the duration of the interview.

Let the interviewer know if they’ve been cut out. Even with a flawless internet connection, Zoom calls can have interruptions. Let the other person know that they’ve been cut off and ask them to repeat the info.

Be on time, but don’t be early. So here’s the thing: sometimes recruiters will send out the same link to all the candidates and set different meeting times. If you enter the call too early, you might find that the previous interview is not over yet. If that happens, excuse yourself, exit the call, and return in a couple of minutes.

Have a thank you email ready and send it immediately after the interview is over. Recruiters discuss candidates as soon as the next day, so your input before that will go a long way.

Don’t make Zoom interview mistakes! The most frequent are:

  • Arriving late;
  • Not dressing appropriately;
  • Getting visibly distracted;
  • Interrupting the speaker;
  • Speaking too fast or too slow.

Navigate around these and you’ll be on your way to a successful Zoom interview.

Best places for a Zoom interview

All online interviews take place in one of these three places: at home, somewhere public, or in a car. They all have their pros and cons. It’s up to you to weigh them and decide which one works best for your situation.

At home

By far the most convenient place to conduct a Zoom interview is from the comfort of your own home. 

Pros:

  • You have complete control over the environment;
  • You have privacy and can avoid interruptions or distractions;
  • You can set up a comfortable and professional space for the interview.

Tips:

  • Test your equipment and internet connection beforehand;
  • Use a neutral background to avoid distractions;
  • Remove unnecessary objects or clutter from the area;
  • Choose a room with natural lighting and minimal background noise.

Public places

Virtual interviews from public spaces are more common than you think. Many people do not have suitable spaces at home and turn to libraries, co-working spaces, and quiet cafes. Here’s what you need to consider in this scenario.

Pros: 

  • Public places are easily accessible and offer flexibility;
  • Many cafes or libraries are professional and quiet environments for you to take your interview.

Cons:

  • Sometimes public places can be distracting or noisy. Always bring headphones to improve sound quality and privacy.
  • You will not have control over lighting, sound, or the internet connection. 
  • You’ll likely have no privacy. If you choose a cafe, let the staff know you will be entering a Zoom job interview and they will respect your privacy and keep the distractions on their part to a minimum.

In your car

This is rarely anyone’s first choice. Still, certain situations call for this option. Fret not, we’ll help you get through this.

Pros:

  • You have privacy and control;
  • You can avoid interruptions or distractions;
  • You are mobile, so you can conduct the interview from anywhere.

Cons:

  • If you are not in a quiet area, the sound quality can be a little off;
  • The background can come off as unprofessional and distracting.

Tips:

  • Park in a quiet area;
  • Use a stable platform for your device, like a dashboard mount;
  • Test your equipment beforehand;
  • Dress professionally;
  • Don’t drive during the interview.

One last thought, a question that we get asked quite frequently: Is it unprofessional to use a background in a Zoom interview?

If your real-life background is not suited for the interview, then you can choose one of Zoom’s virtual backgrounds. Make sure to choose one that is appropriate and not distracting. 

Do you know how to explain that employment gap on your resume?

To wrap things up

Virtual interviews, especially on Zoom, have grown in popularity in the current job market. It’s important to know how to make the most of them. Be prepared, be aware of the online interview etiquette, and choose the right location for the interview.

We’re confident that our tips will give you the boost you need to nail all your future Zoom interviews and get the jobs you want and deserve! Speaking of which, do you know where your next job can take you? Take a look at our vacancies and choose the wonderful city you have always wanted to call home. I’m sure we’ll find a job for you there!

Employment gap

By
Denisa Fatu
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0
Employment gap how to explain it on your CV

Looking for a new job is always an exciting time brimming with new opportunities. Until the dark cloud of that gap in your employment starts to loom over your otherwise pristine resume. Don’t worry, they’re more common than you think. And less worrisome than you imagine. Still, there’s a trick to navigating this situation.

Employers might see them as red flags or as growth opportunities. It’s up to you: how do you present this break in your career? And while your employment gap may not be like someone else’s, this guide will give you a deeper understanding of how to address them along with a few tips to overcome the potential negative impact these gaps might have on your job search.

What are employment gaps?

An employment gap is a time when a person was not employed, either by choice or due to circumstances beyond their control. In the industry, they are called voluntary or involuntary gaps. Here’s a breakdown of how these two may occur:

Voluntary gaps happen when a person chooses to take time off work. This can be triggered by personal reasons, travel, or pursuing education and training.

Involuntary reasons come about when an individual is unable to find work. Economic factors such as a recession or downturns (like we experienced during the 2020 Covid pandemic) will sometimes cause unwanted breaks in employment. Health issues and caregiving responsibilities also play a big role in involuntary employment gaps.

We’ve noticed that the most common reasons for employment gaps are:

  • A career break due to family reasons – raising children and caring for a family member;
  • Personal health issues or disability;
  • The pursuit of further education or training;
  • Involuntary job loss or layoffs;
  • For travel or sabbaticals.

When you feel that your CV isn’t flawless because of an employment gap, use the one that applies to your situation and mention it to fill that section. This will stop red flags from rising in your future employer’s mind.

Learn the difference between employment gap and a gap year!

How to address employment gaps on your resume

So it’s settled: you have a gap in your work history that will stick out like a sore thumb on your resume. Here’s how to fix that:

Be honest! There is no reason to lie about your career gap unless you don’t actually want the job and you like your reputation being damaged. Which we’re sure doesn’t apply to you. So be upfront about the reasons for your employment gap and positively address them.

Use a functional format for your CV. Instead of listing your work experience chronologically, consider highlighting your skills and accomplishments. This will help shift the light away from the gap and onto your qualifications.

Emphasize the skills you’ve earned during the gap. Think about what this period has taught you and what new skills you’ve achieved during this time. We encourage you to mention any volunteer work you did or any courses you’ve taken.

Customer service skills you didn’t know you had!

Explain the specific reason for your employment gap. Approach this with sincerity and positivity. We went through this list before, but here’s a brief rundown complete with skills that will improve your resume:

Family reasons: If you took time to care for a child or a sick family member, emphasize the skills you gained during that time such as time management, organization, and problem-solving.

Return to school: This applies not only to finishing studies or getting higher education but also to courses that you attended to broaden your set of skills or change your career. Mention relevant coursework, projects, and qualifications you’ve gained.

Personal reasons: This is a broader spectrum, so each person might have gained different skills. In a couple of sentences write down any skills you’ve gained during this time that can be applied to the job you want.

How many of these mistakes do you make when you write your cover letter?

Strategies for overcoming employment gaps

Employment gaps happen. The good news is you can make the most out of them, stay relevant, and land a job when you are ready to return to the market. Here’s a list of suggestions to keep in mind next time you see a gap in your career on the horizon.

Volunteer or freelance. Find means to stay active in your field, gain new skills, or both. Employers see this as a huge plus – you look proactive and willing to stay engaged.

Take online courses. This is a very good strategy, especially for gaps prompted by personal or family reasons. You can take online courses on your own time and, by doing so, you demonstrate to employers that you are committed to your career and constantly looking for ways to improve.

Network. This is a potent tool in any job search. Connect with people on LinkedIn, attend industry events, and put yourself out there. You’ll be surprised how many job opportunities you’ll find once you meet the right people.

To sum things up

Employment gaps can come off as a challenge when crafting your resume. But they don’t make you a less valuable candidate. Quite the contrary. An honest, creative, and positive attitude, along with an emphasis on your acquired skills will turn your gap into an asset.

Stay focused on your bigger goal. With the tips you’ve learned today we’re confident that the next time you write your CV, you’ll use the gap in your employment to your advantage. 

Speaking of the big picture, where on this big blue marble do you dream of working? We have tons of exciting cities all around the globe and job vacancies that are waiting for your call. Let’s get in touch and see how you can turn your dream city into your home!

Salary expectations

By
Denisa Fatu
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0

Salary expectations: we all have them. Do we all know how to express them? No. Do we all get extremely anxious just thinking about this part of the interview? You bet. Did we wish there was someone to guide us through this step? Wish granted!

Let’s start with the proper mindset: For the job seeker, that’s you, the “salary expectation” bit during the job interview is all about negotiating the best possible package to avoid unpleasant surprises down the road. For the employer is one of the many opportunities to determine if you are a good fit for their role and organization.

We’ve put together a set of tools and examples that fit any situation you might find yourself in. Read on to gain the knowledge and confidence to tackle one of the most dreaded questions there is and ultimately secure the compensation you deserve.

What are salary expectations?

Salary expectations refer to the amount of money a job seeker expects to earn in a certain role. It is influenced by many factors: responsibilities, level of experience, education, and industry standards. 

It’s crucial you know your salary expectations. It’s the only way to make sure you’re not being taken advantage of or settling for less than you deserve. Lastly, being confident in your salary expectations will help you make informed decisions during the job search process.

How to answer salary expectation questions

Umm… Stop. Not like that. Never umm. We know it’s challenging and it can be intimidating, but you have to summon that confidence that lies within you and give a thoughtful answer. 

Here is our strategy for answering this question:

Do your research. Research is extremely important in the job-seeking process. It plays a huge part in the pre-interview prep stage and it will come in handy now. Research the company, the position you are applying for, and the industry standards for compensation in your field and role. Use websites like Glassdoor or PayScale, they have very useful info that you can leverage.

Remember that it’s not just about the money (although the dough surely helps). Compensation does not mean only salary. You should also be mindful of benefits like health insurance, retirement plans, bonuses, or paid time off. This brings us to…

Delay answering. This is not always an option, but you can try to suggest a short delay. This will give you time to better understand the role and the compensation structure. Copy this phrase: “I’m open to discussing compensation further once I have a better understanding of the position’s responsibilities and the company’s compensation structure.”

Provide a range. It’s always better to give a range rather than a specific number. It allows for flexibility and negotiation and it also tells your potential employer what you’re looking for. 

Be realistic. You’ve done your research so you know what is the typical salary range for that position and location. Don’t price yourself out of consideration! And by no means lowball yourself.

Salary expectations on a job application

Some job applications will come with a salary expectation question. We’ll give examples of how to answer them below. But if it doesn’t ask for them, don’t include them. 

Answers to common salary expectation questions (feel free to steal this):

What are your salary expectations?

Based on my research, I believe a fair salary range for this position is between X and Y.

What is your current salary?

I’m currently earning X, but I’m looking for a compensation package that reflects my skills and experience in this role.

What are your compensation expectations for this position?

I’m looking for a compensation package that includes a competitive salary, health benefits, and the chance for further professional development.

Remember! Answer these questions with confidence and professionalism. It’s the only way to ensure that you are fairly compensated for your work. You can do it!

How to negotiate salary at a job interview

Negotiating might not be your strongest suit but keep in mind that it is an opportunity for both parties to find a mutually beneficial agreement. We’ve made a list for you to use at your next salary negotiation (yes, please copy this, too!)

Back to the research part, but here’s how it benefits in this instance. It gives you a better idea of what to negotiate for. Remember the range we mentioned before? Here is where you can move those limits to benefit you. Just don’t move them too much. Keep them in the same ballpark.

Don’t be the first to give a number. And yes, this includes the range, too. If this question comes up early in the interview, ask to postpone until you’ve learned more about your responsibilities. If it’s later in the interview say this: I am flexible and open to discussion.

Focus on the value you’ll bring to the company. When you wrote your resume and tailored your cover letter, you surely discovered how your experience and skills can contribute to the success of the company. Now it’s the time to emphasize them. This can help justify a higher salary.

Be open to other forms of compensation. Remember that it’s not all just about the sum on your paycheck. Bonuses are an option, and additional vacation time, too. Not to mention the health benefits or dental. These all add up and can give you a more holistic way to approach that which you deserve.

Know your bottom line and never go under it. Stand your ground and know what you are worth. Never settle for less.

Follow these tips and you’ll have the negotiation process in the bag. After all, negotiating is all about a win-win outcome.

How to include salary expectations in a cover letter

First of all, should you include your salary expectations in a cover letter? Yes, only if the job posting specifically requests it. Otherwise, leave it out.

Here’s an example of the salary expectation paragraph you should copy/paste and add to your cover letter. It should go last, but before the line where you thank the recruitment manager for taking the time to consider your application.

In terms of salary expectations, my research shows that the typical salary range for this position is between $50,000 and $60,000 per year. Based on my experience and qualifications, I would be comfortable with a salary in this range. However, I am open to negotiation and would be happy to discuss this further during the interview process.

How to write the perfect cover letter – steal our checklist!

Our last tip is to practice answering these questions. And we don’t mean in your head. Instead, have a friend go with you through all of these questions. You’ll be surprised what difference it makes when you say them out loud. 

And now you know how to communicate your salary expectations, how to negotiate your benefits, and how to get what you deserve every time.

Be confident in your skills, use professional language, and navigate your way toward your dream job!

Speaking of which, have you considered having a dream job in your dream city? Many people find new jobs abroad every day, and so can you! Check out our vacancies and allow us to help you in this new adventure that awaits you!

How to master pre-interview preparation

By
Denisa Fatu
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0

The pre-interview phase is essential in the job interview process. It’s where you, the candidate who found your dream job, can gather important info about the company and position and use them to impress your potential employer. Leverage this opportunity to showcase your skills and experience and, ultimately, land the job. 

This article is full of tips and strategies to help you prepare for the pre-interview phase. By the end of the read you’ll be fully prepared for the interview, you’ll know how to respond to essential questions, what to say and what not to say during the interview, and how to deal with the pre-interview anxiety. 

The key takeaway in preparing for a job interview

It’s all in the mindset. We’ve worked with hundreds of job seekers and helped them land their dream jobs. And during this process, we noticed a roller-coaster-like fluctuation in their emotions. Finding the job posting and submitting their CV is always at a great high. And as soon as that resume is in the recruiter’s inbox, the low shows its ugly head. 

What will they ask me? How should I answer? What should I say about my previous job? What if I’ll be too nervous during the interview and I’ll say something that rubs them the wrong way and I’ll forever miss my chance?   

The main goal of any interview is to exchange information. So here’s our first and most essential tip for you: get informed. Research the company and the position you are applying to. Learn about the company’s goals, values, and mission. See how your skills and experience can contribute to achieving them. 

By doing this you’ll benefit two-fold. Firstly, you’ll gain confidence and a sense of inclusion that will make the interview a more pleasant experience. Secondly, you’ll show the employer a genuine interest in the company and the position you are applying for.

How to prepare for a pre-interview call

Chances are the pre-interview is done via phone or video call. Here’s how to be ready for it.

  • Make sure you do it in a quiet and distraction-free environment.
  • Test your equipment beforehand to avoid technical issues from your end.
  • Dress professionally, even if it is just a voice call. The clothes will work as a confidence boost for you and will make a good impression if it’s a video call.
  • Gather your research notes about the company and position and have them handy.
  • Have a copy of your resume that is easily accessible.

Check out our in-depth guide on how to master zoom interviews!

How to deal with pre-interview anxiety

The feelings you have are normal. Everybody has them. Here’s how to navigate them and use them to your advantage.

  • Don’t mistake your emotions for anxiety. In some situations being excited and being anxious feel the same. Chances are you are excited about the possibility of landing your dream job, as you should be. 
  • Be prepared. Remember: you’ve done the research, you know how well you’ll fit in the company, you understand the company and what it stands for, and you are ready to have a conversation about it.
  • Practice relaxation techniques. Take long deep breaths, the ones that fill your belly, not your chest. Use affirmations to remind yourself of your strengths. Our favorite one is “My drive and positive mindset will help me tackle this interview.” 

How to respond to pre-interview questions

Here’s the great part: you’ve already answered them during your initial research. To prove it, here are some common questions that you (secretly) already know the answer for:

  • Why do you want to work for our company?
  • Because during your research you discovered that some of the company’s goals are the same as yours. Or you are a progress-oriented person and the company is all about employee growth. Or they invest in a non-profit that you have ties with. Find that one thing that you and the company have in common.
  • What experience do you have that makes you a good fit for this position?
  • To start with, you knew how to write your CV before sending it out, so you’ve got this answer in the bag. Remember why you tailored your skills and experience and use this information to guide you through this question.
  • What are your biggest strengths?
  • Our tip here is to talk about your strengths, and not about the ones that the recruiter wants to hear. Pick 2 or 3 of your genuine strengths that fit the job description. Talk about situations in which you’ve used them and how they impacted the project you worked on.
  • What are your weaknesses?
  • Employers ask about weaknesses to understand how you handle challenges and learn from your experiences. They aren’t looking for a perfect answer but rather an honest and reflective one.

Learn more about the top 5 customer service skills you should add to your CV!

Questions to ask Employers

At a certain stage during the interview, you will be asked: “Do you have any questions for me?” There is only one wrong answer, and that is a resounding “No.” Oh, and the question about salary and benefits also comes close. We know you want to know this piece of information, but, trust us, it is better to be asked during the next stage of the interview, or if the recruiter brings it up.

Now, there are a few questions you definitely should ask. Remember, this interview is an information exchange. This is the moment where you can get a better understanding of the company and the position you are applying for. Also, being inquisitive demonstrates your interest and suitability for the role.

Here’s what you should ask employers:

  • What are the key responsibilities and expectations for this role?
  • Asking about specific duties can help you determine if the job is a good fit for your skills and experience. It also shows the employer you are proactive and eager to learn about the role.
  • What are the biggest challenges the department is facing right now?
  • Asking this question shows that you are interested in the company and the broader context of the role. It can also give you insights into how the organization handles challenges.
  • What is the company culture like?
  • Does it support employee development? Cultural fit is an important consideration when deciding on a job offer. Asking this question can help you assess if the organization is a good fit for your personality and career goals.
  • What are the opportunities for growth and advancement within the company?
  • When you ask this question you show your long-term commitment to the company and your desire to grow professionally. It also gives you a clear insight into the company’s employee development vision.
  • Can you tell me more about the team I will be working with?
  • Ask this question to get a better sense of the work environment and team dynamics.

Key takeaways when asking the employer questions:

  • Consider how to phrase them. Ask open-ended questions to demonstrate an interest in the company and position. They will make a good impression on the interviewer.
  • Frame the questions so that they highlight your skills and experience. This will help the interviewer see you as a strong candidate for the job.
  • Actively listen to the answers and don’t interrupt. 

Improve your cover letter writing skills with these useful tips!

What not to say in a job interview

In addition to knowing what to say in a pre-interview phase, it’s equally important to know what not to say. Making certain mistakes now can leave a bad impression on the employer and ruin your chances of getting the job. Here are some common mistakes job candidates make during the pre-interview stage and tips on what not to say to employers:

  • Don’t badmouth your previous employer or colleagues. It will make you appear unprofessional and difficult to work with. It may also raise concerns about your ability to work well with others and handle difficult situations.
  • Don’t ask about salary or benefits too soon. While it’s important to know about compensation and benefits, asking about them too soon can give the impression that you are more interested in the financial aspect of the job than the actual work. It’s best to wait until you are offered the job or until the employer brings up the topic. When the time comes to negotiate your salary, here’s how to do it!
  • Don’t appear too confident or arrogant. Confidence is important, but being overly confident or arrogant can be a turn-off for employers. Instead, focus on demonstrating your skills and experience in a humble and respectful manner.
  • Don’t lie or exaggerate your qualifications. Employers will likely check your references and verify your qualifications, so it’s important to be honest about your experience and skills. Lying or exaggerating may lead to serious consequences, including losing the job offer or even being fired later on.
  • Don’t ask questions that could be answered by researching the company. Asking questions that could easily be answered by looking at the company’s website or social media accounts can make you appear unprepared and disinterested. Instead, ask questions that show you have done your research and are genuinely interested in the company and the position.

Learn how to navigate the “salary expectations” question – copy our answers!

Avoid these common mistakes and you will present yourself as a professional and competent candidate during the pre-interview stage.

Quick recap

The pre-interview phase is a critical stage in the job interview process that can make or break a candidate’s chances of landing a job. Prepare thoroughly, ask the right questions, and avoid common mistakes. 

Remember to be confident, prepared, and professional! You will be well on your way to landing your dream job. 

Do you want to work abroad and need assistance? We can help along the way. Let’s get connected and we’ll be there for you with a hands-on approach that will guarantee you get that job in the place you’ve always loved to call home!

When you didn’t get the job, should you respond to the rejection email? Learn here!

How to write a cover letter

By
Denisa Fatu
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0

Cover letters help recruiters to determine if a candidate is suited for their job opening. It is a highly useful tool in the hiring process and a great opportunity for the job seeker to be matched with their new professional home. So why do candidates view it with such great reluctance? In our years of experience, we found the answer: candidates dread writing the cover letter because they simply don’t know how. We will change that today.

In today’s article, we will teach job seekers why and how to write a cover letter. We will discuss the importance of a cover letter in the job application process and how it can make a difference in getting a candidate noticed by hiring managers. We will also provide a list of what to include in a cover letter as well as the things to avoid. And, to make things even easier, we’ll provide examples of how to write the perfect cover letter.

What is a cover letter?

A cover letter is the CV’s best friend. They complement each other and together give the recruiter the full image of the professional applying for their job. The main difference between these two documents is their intent. 

The CV provides a summary of a candidate’s work history, education, and achievements, while the cover letter is a great opportunity to showcase personality, passions, and the specific qualities that make an individual the best fit for the job.

Another aspect that differentiates the two is their formatting. While a CV’s main body is in the form of bullet-point lists, the cover letter looks exactly as it sounds: like a letter. This means it has an introduction, a body, and a conclusion, all written in paragraphs.

Cover letter vs letter of interest

There’s always a bit of confusion regarding the two. The difference is that the cover letter accompanies a CV when applying for a job that is made available by the employer, whereas the letter of intent shows interest in working with a company even though they haven’t made any vacancies public. 

How to write a cover letter

Every cover letter should have three parts: the introduction, the body, and a conclusion. You should write it in a narrative form, and have all parts connected to each other. Ideally, you should determine a direction you want to take, and the idea you wish to convey and expand on it.

The introduction of your cover letter should grab the attention of the reader. This is where you make your big statement: who you are and what is the main reason you are interested in the job. 

The body is where you get into more detail. It’s where you back up your introductory statement and explain to the employer how your experience and skills make you the best candidate for the job. Keep it relevant to the job description and provide tangible examples from your work history.

The conclusion should be one part reiteration of your interest in the job and one part where you thank the hiring manager for their time. 

Here are some helpful CV writing tips to help you stand out to your future employer!

How to start your cover letter

First of all, drop the “To whom it may concern” line. It does only harm you and the world as a whole. This horrid line says one thing about you: you didn’t do your research before applying. If you did, you would have found out from their website the name of the CEO, the Head of Recruiting, or the Head of the Department you’re applying for. But you didn’t make an effort. So maybe you won’t make an effort once you’re hired either. Right?

So it’s settled. The first line of your cover letter should be “Dear [one of the names mentioned above].”

Now, for the opening line. There are many great ways to approach this. Here are some examples of how to nail the beginning of your cover letter.

I grew up in a loving family who bought me an Atari console when I was eight years old. I am still to pass the 27th wave of Asteroids, but that’s a different story (teach me how, please!). My passion for gaming starts with you. It has evolved over the years, yet I’m still drawn to the 8-bit tunes and joysticks that molded the game designer I am today. I want to help bring that passion to others who, like me, will forever have some of their best memories around an Atari console. 

My colleagues admire my sense of style and coffee runs. They invite me to all the gatherings and one of them asked me to be the godfather of his child. But they always point out the fact that I’m taking my job too seriously. My boss agrees. I know it’s “only” marketing, but there are so many new ways to communicate with our clients, and so many processes that we can upgrade, it breaks my heart that we don’t take advantage of them. You do. I know you do because I’ve been learning from you for the past two years. I’ve grown because of you and I want to show it. So you posting the ad for a Digital Marketer felt like Christmas Day.

Formatting a cover letter

The format of the cover letter should always be simple and easy to read. Use a professional font like Times New Roman or Arial. Choose standard margins and spacing.

The length of the cover letter should be one page or less. Keep it concise and to the point.

We’ll leave you with this important bit about the content of your cover letter: when you write about your qualifications and skills, make sure to not repeat the information in your resume. You’ll want to focus on the qualities that make you the ideal candidate for the job, yes. But write about a personal experience or a specific project you worked on with greater detail, and give a personalized answer to the question: What makes you the best candidate for this position?

Cover letter examples

We’ll take the intros from above and create two cover letters to give you an example of what they should say and what they should feel like.

Dear [head of Atari recruitment],

I grew up in a loving family who bought me an Atari console when I was eight years old. I am still to pass the 27th wave of Asteroids, but that’s a different story (teach me how, please!). My passion for gaming starts with you. It has evolved over the years, yet I’m still drawn to the 8-bit tunes and joysticks that molded the game designer I am today. My desire is to help bring that passion to others who, like me, will forever have some of their best memories around an Atari console. 

I now work for [gaming company] where my problem-solving skills and attention to detail have granted me the role of Lead Game Designer. We take pride in all the games we put out. I respect and admire my colleagues, and according to the yearly reviews, I am a great leader who knows how to manage an effective team of talented people. To me, Atari means passion and dedication, sentiments I have for all the games I’ve put my stamp on (especially Snowbard, that’s my favorite). I know there will be challenges and responsibilities that come with this job. I am ready, willing, and able to surpass your expectations. 

Thank you for taking the time to consider my application. And thank you for Leap Frog and the image of my then six-year-old brother with his tongue out never quite managing to make his frog land.

Sincerely, 

[name]

Dear [head of company recruitment],

My colleagues admire my sense of style and coffee runs. They invite me to all the gatherings and one of them asked me to be the godfather of his child. But they always point out the fact that I’m taking my job too seriously. My boss agrees. They say it’s “only” marketing, but there are so many new ways to communicate with our clients, and so many processes that we can upgrade, it breaks my heart that we don’t take advantage of them. You do. I know you do because I’ve been learning from you for the past two years. I’ve grown because of you and I want to show it. So you posting the ad for a Digital Marketer felt like Christmas Day.

Let me emphasize the fact that to me it’s never “only” marketing. It’s a way to bring people closer to their wants and needs. Many people can be sales agents, but you need a broad understanding of human psychology to relay your message effectively. My degree in this field, along with my ability to implement new strategies is what made the [learning platform] the staple it is today. Marketing takes introspection, forward-thinking, and courage, qualities that I have and that will make me a very suitable candidate for your job.

Thank you very much for every piece of information you put out, for the software that you created, and for taking the time to go through my application.

Sincerely,

[name].

Why are these cover letters effective?

  • They address the hiring manager by name, which shows you’ve done your research.
  • They are personalized. They talk about you within the context of the company and job posting.
  • The introduction grabs the attention of the reader and clearly states your interest in the job.
  • The body highlights your skills and background that fit with the job requirements.
  • The conclusion reiterates your interest in the company and expresses gratitude for the hiring manager’s consideration.

Applying to a customer service job? Here are the skills you need to use in your CV!

The dos and don’ts of writing a cover letter

DO:

  • Tailor the cover letter to the job description. We know you already went through the job description when you edited your CV to match it. Go over it again and see which of your skills pertain to that specific job and perhaps you didn’t address in the resume. 
  • Be specific about your examples. Correlate real experiences with your skills, don’t just list them. It’s an easy way for the employer to see how you can add value to their company.
  • Keep it concise. Your cover letter should be one page long or less. Usually, three long paragraphs should do.
  • Proofread your cover letter before sending it. There’s no bigger turn-off than a spelling mistake when you talk about attention to detail being one of your strong suits. We suggest you share it with a friend to read it. Another pair of eyes can do wonders in this scenario.

DON’T:

  • Send a generic cover letter. Your letter not being tailored to the job is a big red flag for your employer. It sends out the message that you only do things half-heartedly. Not a great first impression, take it from us.
  • Focus too much on yourself and not enough on the employer’s needs. Yes, this letter is about you. More precisely, about how your skills and past experiences will be a huge asset for your employer and the company.
  • Use clichés and overly formal language. You are not submitting a request to your local administration office. You are writing a letter to people who will hopefully be your future colleagues.
  • Send it out without proofreading it. We cannot stress enough the importance of this. Use online proofreading tools or send it to a friend to read it. 

We’re certain that you are more than able to write a great cover letter and get that coveted callback.

Read our pre-interview tips to prepare you for the next step of the hiring process!

To sum things up

Writing a great cover letter can make a huge difference in your job search. It will set you apart from other candidates and give your potential employer the chance to visualize how your skills and experiences can bring value to their company. It is a tool you most definitely should use to your advantage.

Need assistance in your job hunt? We’ve helped hundreds of candidates get their dream jobs abroad, and we can help you too! Let’s get in touch and figure out how we can assist you in your job-seeking process.

Customer service skills to include in your CV

By
Denisa Fatu
-
0

Customer service is a key department that all customer-centric businesses rely on. It has a crucial role in attracting and retaining customers. A good customer service experience will increase the company’s revenue and create a positive reputation that will bring in more customers.

In this article, you will learn what a general description of a customer service job entails. You will find out what are the skills that will benefit you for this position. Bonus, real-life examples of good customer service skills put into action.

What is the job description of a customer service representative (CSR)?

A customer service representative’s main duty is to guarantee customer satisfaction by delivering prompt and effective solutions to any inquiries or issues that arise during their interactions with the company. Of course, this can vary depending on the business industry and overall approach. Here are some examples of typical duties and responsibilities of a customer service rep:

Responding to Customer Inquiries – The primary responsibility of a CSR is to handle customer inquiries and issues. A customer service rep does not only answer questions. They resolve complaints, provide information about products or services, and resolve issues that customers may have. The client interaction can be over the phone, email, chat, or in person.

Recording and Documenting Customer Interactions – CSRs are often responsible for documenting all customer interactions using customer relationship management (CRM) software. They will keep records of customer inquiries, complaints, and resolutions. 

Providing Technical Support – In some industries, customer service representatives will provide technical support to customers. This may involve troubleshooting issues with products or services and guiding how to use them. 

Upselling and Cross-Selling – There are instances where customer service reps may also be responsible for promoting and selling additional products or services. They do so by identifying customer needs and making appropriate recommendations. 

Collaborating with Other Teams – CSRs often need to collaborate with other teams within the organization. The sales, marketing, and product development team together provide a seamless customer experience. 

Continuous Learning – Customer service reps need to stay up-to-date on new products and services, as well as company policies and procedures. It’s this knowledge and skills that help provide excellent customer service.

Customer service skills

Now you know the customer service role within a company. It’s time we talk about the skills you need to master to be successful as a CSR. 

Steal our list of extra tips on how to write a CV that stands out!

Communication

Being able to communicate effectively is an essential skill in customer service. Usually, the customer service rep is the primary point of contact between a company and its customers. For them to understand and respond to the client’s needs, they need to be good active listeners. And, in return, they must communicate their standpoint to the clients. Let them know all the options available in resolving their issues, and be detailed in the scope of their services.

Here are some key reasons why communication skills are important in customer service jobs:

To build stronger relationships with clients. By understanding their needs and problems, a customer service agent can provide personalized solutions that meet the customers’ unique requirements.

To manage expectations from the company in terms of products, services, pricing, or delivery timelines. This helps to avoid misunderstandings and dissatisfaction.

To handle complaints. Clients might be unsatisfied with the company’s product or services and don’t always communicate this in the best way. A CSR should be a great active listener to fully understand the issue and offer appropriate solutions.

To resolve conflicts when clients get upset. The customer service rep’s job is to manage these situations by de-escalating the conflict and working towards a resolution that meets the customer’s needs.

To build customer loyalty. When customers feel heard and understood, they are more likely to return to the company for future purchases or services. They may also recommend the company to their friends and family.

Check out our customer service vacancies in these awesome locations!

Problem-solving

9 in 10 customers who contact a company do it to address an issue they have with its product or services. Customer service reps are the first point of contact. Their task is to identify and solve these issues in a timely and calm manner. That’s where great problem-solving skills come in handy. Companies that invest in developing the problem-solving skills of their customer service representatives are likely to see better customer satisfaction rates, improved customer retention, and increased sales.

Use your cover letter as an opportunity to showcase your skills and will help you stand out as a candidate suited for the job.

Here are some situations where a CSR’s problem-solving skills will be put to the test:

Understand customers’ issues quickly and resolve them efficiently: getting to the root cause of the problem and determining the best course of action to resolve it.

Handle complex situations while remaining calm and focused: to deliver a great customer experience, customer service reps must be able to resolve challenging situations like managing customer complaints, handling escalated issues, or dealing with dissatisfied customers.

Improve customer satisfaction and give a positive experience. 89% of customers are more likely to make another purchase after a positive customer service experience. 

Build customer loyalty and retention in a climate where 83% of clients say that they feel more loyal to brands that respond and resolve their issues.

Time management

In a customer service center tasks come in constantly and have different levels of complexity. A CSR should be able to prioritize and manage their time while meeting customer needs. Great time management skills will enable customer service agents to manage high call volumes, meet customer expectations, resolve issues quickly, reduce stress levels, and increase productivity.

Here are some examples of time management skills being put into good use:

Manage high call volumes: a CSR must be able to manage their workload, prioritize calls and respond to customer inquiries quickly and efficiently.

Meet customer expectations which can improve customer satisfaction and loyalty.

Resolve issues quickly in an environment where time is of the essence and delays will only result in increased frustration and dissatisfaction.

Reduce stress levels that could build up throughout the day.

Emotional intelligence

Emotional intelligence skills enable customer service representatives to understand and manage their emotions, as well as the feelings of their customers, leading to better communication, improved customer satisfaction, and increased customer loyalty.

A great CSR will know how to use their emotional intelligence in situations like these:

Build rapport with customers by showing empathy and understanding. 

De-escalade difficult situations with composure and professionalism.

Understand the customers’ needs and provide more personalized and effective support.

Resolve conflicts by identifying the underlying emotions and needs of the customers.

Adaptability

All the skills above are important in the customer service job, and being able to adapt to all the different situations that might occur during the day is the thread that ties all of them together. 

Here are all the situations in which an adaptable and flexible customer service agent will rise above the others:

When new products or services are deployed customer service reps should quickly adapt to them and provide accurate information to customers. 

When responding to customer needs is a team effort. Some situations may not be solved by one agent, so a positive team dynamic can resolve such issues with greater ease when team members collaborate.

When unexpected situations arise. While most requests might be mundane and be covered by set practices, sometimes clients contact customer support for unique issues. A customer service rep will have to understand the issue and quickly find a solution to that problem.

Learn how to be prepared for an interview with useful tips and strategies that work

How to include these customer service skills in your CV

There are two ways to go about including these useful customer service skills in your CV. 

If you’ve had previous work experience, include key skills in the descriptions of your past jobs, and where they apply. 

For applicants with no work experience or those who have just graduated, make sure to include a Skills section right under your Education. The keynote to take here is only to include those relevant skills that apply to the job description. So you should tailor your skills for each job, depending on the employer’s expectations. 

Read more tips on writing a great CV that stands out!

In conclusion

When you’re in the market to find a great customer service job, your skills will weigh just as much as your previous experience. We have plenty of customer service job openings in many wonderful cities around the world. Put your skills to good use and find a great job abroad today!

How to make your CV stand out

By
Denisa Fatu
-
0

You’ve stumbled on the job vacancy that has your name on it. So you send out your good CV and in your mind you’re already getting ready for the pre-interview stage. You make up complex scenarios of what to say and how to better market yourself. But there’s no reply. Silence. Awful silence. 

The culprit? Your resume wasn’t good enough. But you can change that. We’ll teach you how to write a CV and what to include in it. Plus some great CV advice and tips to help you land your dream job.

Here is the outline of important steps to follow when writing your CV:

  1. Choose an appropriate CV format 
  2. Include your name and contact info
  3. Begin with a personal summary and job title 
  4. Detail relevant work experience and key accomplishments 
  5. List your education and academic background 
  6. Highlight relevant skills that align with the job requirements 
  7. Include relevant information in extra sections (such as certifications, hobbies, etc.) 
  8. Present your Information in a professional, organized manner 
  9. Enhance your CV with a complementary cover letter

This is what you should include in your CV. We’ll get into each section, so you know exactly how and what to write in each part. Let’s take it one step at a time. 

One thing to get out of the way first. This guide is for anyone who is writing a CV for a job. Depending on where you’re from, a Curriculum Vitae might serve different purposes. In the US, Canada, or Australia, a CV is used for academic purposes. Everywhere else, it is a short document that you use when looking for a job in any industry. Read more about what is a Curriculum Vitae and learn the differences.

The CV format

Or how to make your CV get past the first stage of triage. 

In 2023 recruiters have two options for selecting resumes from the submissions they receive from candidates: manually or by using an Applicant Tracking System (ATS) software. You may never know which one they use, so you must be prepared for either.

Even before you start to type in your info, here are some CV formatting tips you should know.

Use a font that is easy to read

There are two types of fonts to choose from when writing your CV. Serif fonts have small lines or flourishes at the ends of each letter. Examples of serif fonts include Times New Roman, Georgia, and Garamond. Sans Serif fonts do not have these lines and have a clean and modern appearance. Popular sans serif fonts are Arial, Verdana, and Calibri. For the main body of your text, set the font size to 11 or 12 and use single spacing. Go a little bigger for your name and titles; anything between 14 and 16 point size will look great.

Have a consistent CV layout, with one-inch margins for all sides and larger headings in bold, italics, or underlined.

Make good use of the white space on your resume and avoid graphics.

Don’t use your picture unless the job ad specifies it.

Keep it short and include just the relevant skills and experiences mentioned in the job description by the recruiter.

Save your CV in PDF to make sure the layout stays as you intended. While this is the most common format for CVs, some recruiters might ask for one in .doc or .docx. In this case, you should send it as a Word document.

Now let’s start filling out your CV! 

Your contact information

Here’s what this section should include:

  1. Your full name
  2. Your professional title
  3. Your email address
  4. Your phone number
  5. A link to your LinkedIn Profile
  6. Your home address (optional)
  7. Your Personal Statement*

* Some candidates choose to skip this step altogether and figure that their work experience will do all the talking for them. But guess what? The recruiter sees hundreds of those listings. You must make a great first impression and give all you’ve got to create a good CV. So go ahead and write this short paragraph that will help you stand out from the crowd.

There are two different ways to write a Personal Statement in your CV: you can take the objective route, or write a CV summary. 

The CV objective emphasizes your skills and proves that you are a good fit for the job. We recommend writing one when you’ve got less work experience for the job you are applying for.

The CV summary should contain highlights of your career that will transfer well to the job ad. If you have a lot of experience, we recommend you showcase it in your Personal Statement.

Your Work Experience

The work experience section of your CV is crucial as it gets the most attention from recruiters. A good CV should list previous positions, dates worked, and responsibilities, but to stand out and secure the dream job, it is important to focus on relevant and measurable achievements. 

Check out our CV writing tips for the work experience section!

Use action verbs. Say that in a previous role you “delivered, organized, and boosted”, not that you were “responsible for delivering, organizing, and boosting.” Being responsible for something and actually doing it are two different things. 

Tailor your past experiences to the responsibilities mentioned in the job ad. For example, if the position asks for a person to “Handle all incoming contacts from customers” and you’ve worked in a call center before, say that you “Handled incoming requests from customers.” Just like that. 

Write Key Achievements that make your CV stand out. Recruiters love numbers, so make sure to add them when you can. For example, you are applying for a Local SEO Specialist job. Include a short paragraph that supports your skills, such as this:

Developed a keyword strategy to give better visibility of the coffee shop in SERPs. Website visits increased by 300% in the first month, which resulted in a growth in sales of 68% online and 124% in-store visits. 

Your Education Section

There are two questions one should ask when putting their education on the CV: where to put it and what should it include? The simple answer is to put it right after your Work Experience section and should include only the highest degree first. 

Of course, not all experiences are the same, so you should make adjustments that give the employer the best impression of you. 

So, when you are writing a CV with little or no work experience, you should put your Education section first. Additionally, provide more detail about your academic background. This could include information such as the title of your thesis, areas of study that you have a particular interest in, coursework that is relevant to the position you’re applying for, your most notable accomplishments, or any extracurricular academic pursuits.

Your Relevant Skills

When you write your CV, the most important concept to keep in mind is Relevant; that is, relevant to the job description. You might have tons of skills, but in this section, you must list the ones that will benefit you in the future job. 

The skills section on your CV should be a mix between hard skills and soft skills. 

Hard skills refer to the technical abilities and knowledge required to perform specific job duties and responsibilities. They can be acquired through education, training programs, and hands-on experience, and are typically focused on tasks and processes such as the use of tools, equipment, or software. 

Soft skills are personal attributes and competencies that are not specific to any particular job, such as teamwork, organization, empathy, and leadership abilities.

Find out which Customer Service skills you should include in your CV!

Pro tip! Make sure that some of these skills are already in your CV, in the Work and Education sections.

To indicate the level of proficiency use the same type of structure. Either use: “Excellent,” “Advanced” or “Basic”, or use a x/5 system.

Wondering how to list your languages on your CV? Go for the ILR system that establishes language proficiency standards and uses a 0 to 5 scale. These levels are beginner, intermediate, proficient, fluent, and native. 

Here is an example of how your language skills can look on your resume:

Dutch: Native (ILR level 5)

English: Fluent/Bilingual (ILR level 4+)

Spanish: Proficient (ILR level 3)

Another way to write the level of the languages you know on your CV is by using the Common European Framework of Reference for Languages (CEFR). This divides language speakers and learners into 3 main categories and assigns each one a grade level.

A Basic Speaker 

A1: Breakthrough or beginner 

A2: Waystage or elementary 

B Independent Speaker 

B1: Threshold or intermediate 

B2: Vantage or upper intermediate 

C Proficient Speaker 

C1: Effective Operational Proficiency or advanced 

C2: Mastery or proficiency

So by using this scale, the language section on your resume will look like this:

Dutch: C2

English: C1

Spanish: B2

Now that your CV is all written up and you had someone proofread it for you, it’s time to write a cover letter to go with your perfectly put-together resume. Use the same fonts and colors that you used in your resume. Keep it short and make sure you will impress the hiring manager that is going to read it.

Now, all that’s left for you to do is wait for that call-back on the job you’ve always dreamt of. 

There are plenty of employers who are ready to read your well-written CV right now. Check out these great job opportunities and put your good CV to great use!

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